It was after 1am and I had just arrived in Los Angeles after a couple flight delays. I was tired and I wanted to go to bed. But, I needed to pick up a rental car. Were I just headed to the hotel I may have summoned a Lyft but I had some driving ahead of me so I jumped into the shuttle over to the rental agency. Total time from when I pulled up at the curb for the shuttle and when I arrived at the rental agency: 42 minutes.
Pulling up at the rental car agency I was shocked that the line for cars was literally out the door. Mind you it is approaching 2am at this point. The line is filled with cranky people, crying babies, and a general sentiment of annoyance. Total time to get through the line and get the rental squared away: 37 minutes.
I have the rental papers in hand and I still have to walk out to the lot to find the car. They hadn’t washed it yet. Total time to wait for the car to be washed and actually get in the car: 19 minutes.
This is bad right? We’ve all been there, this is just one of a handful of such experiences that I have had in my travels. The point is that it should be better. FS is better! Give us a shot.
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